Refund Policy

Thank you for choosing StilettoBiz.com for your digital business and personal growth tools. We are committed to delivering high-quality, downloadable content and resources. Because our products are digital and accessible immediately upon purchase, this policy outlines the terms under which refunds, disputes, and billing issues are addressed.

1. Digital Product Sales Are Final

All sales made through StilettoBiz.com are considered final and non-refundable unless otherwise stated in a specific offer or promotional agreement.

This applies to (but is not limited to):

Ebooks
Digital toolkits
Online courses
Downloadable templates
Pre-recorded masterclasses
Membership content (non-subscription based)

Once a file or link has been accessed, the product is considered “delivered.”

2. No Refunds on Instant Access Products

Due to the nature of digital goods, we do not offer refunds once your purchase has been completed and download access has been granted—regardless of whether the file has been downloaded or used.

This policy is in place to prevent unauthorized use, copying, and distribution of our proprietary content.

3. Unauthorized Transactions or Duplicate Charges

If you believe your purchase was unauthorized or you were charged more than once:

Contact us immediately
Include your full name, email used during checkout, purchase date, and a screenshot of the charge

We will investigate and issue a correction if:

The same product was purchased more than once unintentionally
A billing error occurred

4. Payment Gateways Accepted

StilettoBiz.com processes payments through secure third-party gateways including:

Stripe (credit/debit cards)
PayPal
Systeme.io Checkout
Apple Pay / Google Pay (where supported)
Buy Now, Pay Later options (Klarna, Afterpay, etc.) when integrated

Each processor has its own consumer protection and dispute policies. By purchasing through our site, you agree to comply with our internal policy first before initiating a chargeback or claim through those services.

5. Dispute Resolution Before Chargebacks

We kindly ask that you contact us directly before initiating a chargeback or dispute through your payment provider. Most issues can be resolved quickly.

Chargebacks filed without first contacting us may result in:

Termination of access to all previously purchased products
Blocking from future purchases
Rejection of future support requests

6. Subscription Products (If Applicable)

For any monthly or annual memberships (if offered in the future), customers will be able to:

Cancel their subscription before the next billing cycle
No partial refunds will be issued for time remaining in a billing cycle once payment has been processed

All terms will be clearly stated on any recurring subscription page or checkout.

7. Pre-Orders or Waitlist Purchases

If a digital product or course is sold on a pre-order basis, it will be clearly noted. Refund requests made prior to delivery may be honored at our sole discretion if no portion of the content has been released or accessed.

After partial or full delivery of the digital content, standard no-refund terms apply.

8. Failed Payments or Declines

If your payment method fails or is declined:

Your order will not be processed
No access will be granted to digital files
You will receive a notification to update or retry your payment method

9. Customer Support

We’re committed to your satisfaction. If you experience any issues with accessing your digital product or if a file is not functioning as expected:

📧 Email Us
📬 Billing specific concerns

Please include:

Your full name
Email used at checkout
Order number or transaction ID
A brief description of the issue

Our team typically responds within 48 hours, Monday–Friday.

10. Policy Modifications

StilettoBiz.com reserves the right to modify this Refund Policy at any time without prior notice. Changes will apply to all purchases made after the effective date of the revision.

11. By Purchasing, You Agree

By completing a purchase on this website, you acknowledge and agree to the terms of this Refund Policy. If you do not agree with these terms, please do not complete your transaction.